REFUND POLICY

Refund Policy

Last Updated: June 2026

Thank you for shopping at HBAX (https://hbax.in).

Because HBAX sells digital products, our refund policy differs from physical product stores. Please read this policy carefully before making a purchase.

1. Digital Products

All products sold on HBAX are digital products, including but not limited to:

  • Templates
  • Posters
  • Web Banners
  • Brochures
  • Ebooks
  • Design Resources

No physical products are shipped.

2. No Refunds for Digital Downloads

Due to the nature of digital products, all sales are generally final and non-refundable once the product has been downloaded or accessed.

We do not provide refunds for:

  • Change of mind
  • Accidental purchases
  • Lack of technical knowledge
  • Failure to read product descriptions
  • Compatibility issues not mentioned in the product description

3. Eligible Refund Cases

A refund may be considered in the following situations:

Duplicate Purchase

If you accidentally purchase the same product more than once, you may request a refund for the duplicate transaction.

Corrupted or Damaged Files

If a purchased file is corrupted or cannot be opened, we will first attempt to provide a replacement file.

If a replacement cannot be provided, a refund may be issued.

Product Not Delivered

If payment was successfully completed but the digital product was not delivered and our support team cannot resolve the issue, a refund may be considered.

4. Refund Request Period

Refund requests must be submitted within:

  • 7 days of purchase

Requests submitted after this period may not be eligible for review.

5. Refund Review Process

All refund requests are reviewed individually.

HBAX reserves the right to approve or deny any refund request based on the circumstances and available evidence.

6. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in account suspension.

7. Product Support

If you experience any issue with a purchased product, please contact us before requesting a refund.

We will make reasonable efforts to assist you and resolve the issue.

8. Seller Earnings and Refunds

In cases where a customer receives an approved refund, the corresponding amount may be deducted from the seller’s available balance.

HBAX reserves the right to hold or adjust seller earnings when refunds, disputes, or chargebacks occur.

If a customer receives an approved refund, dispute resolution, or chargeback, the related seller earnings and marketplace commission may be adjusted accordingly.

HBAX reserves the right to deduct refunded amounts from seller balances when necessary.

9. Contact Us

For refund requests or support inquiries:

HBAX

Email: support@hbax.in

Website: https://hbax.in

Please include:

  • Order Number
  • Product Name
  • Purchase Date
  • Description of the Issue

Our support team will review your request and respond as soon as possible.

Scroll to Top